SHIPPING & DELIVERY
SURFFE Inc. has a clear policy when it comes to the shipment of electric surfboards. They inform their customers in a timely manner with the delivery and shipment details. In addition, the company notifies whenever they ship the consignment. We also offer free sea shipping worldwide or air shipping via a small fee for a faster delivery.
The delivery of post office packages has consequently not been limited to courier services, and the danger of fraudulent credit cards is also there. Shipments must place orders for all addresses at a distinct location.
Extra Charges & Duties:
For any additional information, please refer to the above payments section.
The company has a clear policy when it comes to the collection of the product. In any case, there will be no refunds of shipping charges if you fail to collect your product.
If you want to know about the status of your order, please reach our customer services experts at the following address: [email protected]
We always work hard to process your order (eSurfBoard) immediately after confirmation fo your payment details. You agree and understand that there may be delays. We give you an estimated time and subject to change. We never guarantee the shipment timing and dates. However, the product comes to your given address at the estimated time. Our company never takes responsibility for any damage or loss.
Oversubscription of Electric Surfboards:
We may decline payment to evade oversubscription of our eSurfBoards. If we deny your payment, you need to be notified and get your refunds in the same currency as you paid. The customer acknowledges that he or she is at least 18 years old and eligible to enter into a legal contract with us.
Learn more about our cancellation period. As a buyer, you have the right to cancel the order that you have ordered on our site. In the case of cancellation, you will get the refund in the same currency as paid by contacting our sales department within 14 days after the confirmed order date.
Return & Refund Policy
We give colossal respect and value to our customers, and therefore we have some of the most fantastic refund policies for them.
Things to take care of in case you want to return an order:
You need to keep in mind specific requirements when going for replacing or refunding a product. These include the following:
- The product should be in its original packaging.
- The product must be in new condition.
- Tags not removed.
Be careful that we offer a 100% refund. You can return the product within 20 days of purchase. After that, you will not get a refund according to our policies about custom goods.
Return Policy For Products:
If you want to return an exclusively customized order just for you, then the refund policy would be a little tricky as your order was entirely processed on your demand to be non-exchangeable and non-refundable.
If you have changed the product in any way or worn it, it will be non-refundable. Also, if you want to cancel your order once you have purchased it, it will only if we have not processed its delivery. Otherwise, it will be non-refundable.
How To Return an Order?
If you want to return a particular product, you need to follow the following steps: The first thing to do is to direct Contact Us. You can email us at our official id. You need to mention your name, address, order number, and article name in this email. Once you have done this, our team will contact you soon. Keep in mind that the customers will bear the cost of returning the product. Therefore, it would help if you were careful about the returning process. Follow the rules.
Processing of the refund:
- Your refund would take place within a week once we get the product back.
- The shipping cost is not refundable.
- The refund amount will be sent to the same bank account from where the purchase was made.